Connecting a heat pump to your power supply is prescribed electrical work, so the connection must be done by an electrician registered with the Electrical Workers Registration Board (EWRB). Once complete, the electrician issues a Certificate of Compliance and an Electrical Safety Certificate. You need both for your home insurance and the manufacturer warranty, so keep them with your property file. Every install we complete is connected and certified by a registered electrician.

A single high-wall heat pump for a typical living room generally runs from around $2,000 to $3,500 supplied and installed, based on Tenancy Services guidance. The final number depends on the unit capacity and brand, where the outdoor unit sits, the length of the pipe run, and access. Multi-room, larger-capacity and ducted systems cost more. We assess the job on site and give you a fixed quote before any work starts – so the invoice matches the number you approved.

The right capacity comes down to the room floor area, ceiling height, glazing, insulation and which way it faces. An undersized unit runs flat out and never quite warms the room; an oversized one short-cycles and costs more to run. We measure the space and match the heating capacity to it. For rentals, we size to the official MBIE Healthy Homes heating calculation for the main living room.

Yes, as long as it is correctly sized. Since 1 July 2025, every private rental must have a fixed heater that can warm the main living room to at least 18C, and a heat pump is the most common compliant option. The key is sizing it to the MBIE calculation for that specific room – an undersized unit will not meet the standard. We size to the calculation and provide documentation confirming the heater meets the required capacity.

In most cases, no. Auckland Council confirms that standard residential heat pump installs generally do not require building consent. The exception is heat pump hot water cylinders, which do need consent. Any external penetration through a wall is done carefully to avoid letting moisture in. If your situation is unusual, we flag it before quoting.

Most single high-wall installs and straight replacements are done in a single day. We are typically on site within the week of you approving the quote. Multi-room and ducted systems take longer and we give you a clear timeframe in the quote. Burst-of-cold-weather demand can stretch lead times, so getting in before winter is worth it.

Yes. When a unit stops holding temperature, leaks, ices up or gets noisy, replacement usually beats repair on anything over about 10 years old. We remove and dispose of the old unit – refrigerant included, which cannot legally go in a skip – and install the new one. Where existing brackets and core holes are sound, we reuse them to keep the cost down.

Yes. We batch installs across landlord portfolios regularly. If you have several rentals needing Healthy Homes compliant heating, we schedule them together, work around tenancies, and give you one scope document covering every property – one company, one point of contact, one set of paperwork. It lowers the per-property cost and saves you chasing multiple trades.